Contact Support

Having trouble accessing your account? Our support team is here to help.


How to Reach Us
  • Email Support

    pathlab.support@natera.com

  • Phone Support

    1-866-505-6287

  • Support Hours

    Monday - Friday, 8:00 AM - 5:00 PM PST


Common Issues

• Forgot your password? Use the password reset page.

• Account locked? Contact support for assistance.

• Need to update your organization access? Reach out to your administrator.

• Technical issues? Include your browser and operating system information when contacting support.

For urgent matters related to patient care, please call our support line directly. Response times for email inquiries are typically within 24 business hours.